Returns & Exchanges

At Twinings, we want you to be completely satisfied with your tea experience. If your order is damaged or incorrect, you may return unopened products within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Contact Customer Support

  Email our support team with your order number and details regarding the item you wish to return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the unopened tea tins or boxes in their original packaging to ensure they are protected during transit.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 7-10 business days.