Frequently Asked Questions
Everything you need to know about the perfect cup of tea.
How should I store my tea to maintain freshness?
To keep your tea at its best, store it in a cool, dry place away from direct sunlight and strong odors. We recommend using an airtight container or keeping it in its original foil-lined packaging.
Do you offer international shipping?
Yes, we ship our premium blends to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are Twinings tea bags biodegradable?
We are committed to sustainability. Our standard tea bags are made from plant-based materials and are industrially compostable, while we continue to work on making our entire range plastic-free.
What is your return policy for food products?
Due to food safety regulations, we cannot accept returns on opened tea products. However, if your order is damaged or incorrect, please contact our customer service team within 30 days for a full refund or replacement.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer caffeine-free options?
Absolutely. We offer an extensive range of naturally caffeine-free herbal infusions, as well as decaffeinated versions of our classic black and green teas.